Privacy Policy

• Contact information you provide via forms: name, email, phone number, and company name.
• Call recordings and transcripts generated by our AI Voice Receptionist when handling calls to your business.
• SMS and email communication logs between your business and your customers.
• Usage data from our platform including login times, feature usage, and system interactions.
• Payment information processed securely through our payment partners — we never store full card details.

• To provide and maintain the AI receptionist, automation, and CRM services you subscribe to.
• To communicate with you about your account, updates, and support requests.
• To improve our services through aggregated, anonymized usage analytics.
• To send marketing communications — you can opt out at any time via email or SMS.
• To comply with legal obligations and protect against fraudulent activity.

• We never sell your data to third parties under any circumstances.
• We share data only with service providers who help us operate (cloud hosting, payment processing, telecom providers) under strict data processing agreements.
• We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• Aggregated, non-identifiable data may be used for industry benchmarking and marketing.

• All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
• Access to customer data is restricted to authorized personnel on a need-to-know basis.
• We conduct regular security audits and penetration testing.
• Call recordings are stored in SOC 2-compliant data centers with redundant backups.
• You can request data deletion at any time — we process requests within 30 days.

• Access: You can request a copy of all data we hold about you at any time.
• Correction: You can update or correct your information through your dashboard or by contacting us.
• Deletion: You can request that we delete your data, subject to legal retention requirements.
• Portability: You can export your CRM data in CSV format at any time.
• Opt-out: You can unsubscribe from marketing communications at any time.

• Active account data is retained for the duration of your subscription.
• After account cancellation, data is retained for 90 days then permanently deleted.
• Call recordings are retained for 12 months unless you request earlier deletion.
• Anonymized, aggregated analytics may be retained indefinitely.

Have questions about your data or want to exercise your rights? We respond to all privacy requests within 5 business days.